Privacy Policy

Threefold Chiropractic

San Anselmo, CA 94960

1. Overview

This Website Privacy Policy explains how we collect, use, and disclose information through our website (the “Site”). It applies to information collected through the Site only and does not necessarily apply to information collected offline (e.g., in our office) or through patient care processes, which may be governed by our Notice of Privacy Practices and applicable healthcare laws.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide

Contact information (such as your name, email address, phone number).
Scheduling or inquiry details you submit through forms or booking workflows.
Messages you send to us (e.g., questions submitted through a contact form).

2.2 Information collected automatically

Identifiers such as IP address and device identifiers.
Internet or network activity information such as pages visited, time spent, and referral URLs.
Device and browser information such as browser type, operating system, and approximate location inferred from IP address.

3. How We Use Information

We use information collected through the Site for the following business purposes:

To respond to inquiries and provide customer service.
To schedule appointments and send reminders or operational notices.
To operate, maintain, and improve the Site (including analytics and performance).
To protect the security and integrity of the Site and prevent fraud or abuse.
To comply with legal obligations and enforce our Terms & Conditions.

4. Scheduling, Communications, and ChiroHD

We use ChiroHD to support scheduling, reminders, and practice management functions. When you book an appointment or submit information through our scheduling/intake workflows, that information may be processed by ChiroHD and related service providers acting on our behalf.

Depending on your choices and availability, we may send appointment-related communications by email, phone call, or text message. Message and data rates may apply.

5. How We Disclose Information

We do not sell your personal information. We may disclose information in the following circumstances:

Service providers: vendors that help operate the Site and our business (e.g., hosting, analytics, scheduling/practice-management).
Legal and safety: to comply with law, respond to lawful requests, protect rights, or protect safety.
Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate the Site and understand how visitors use it. Cookies may be used for:

Essential functionality (e.g., site preferences and basic operation).
Analytics and performance (e.g., understanding which pages are most visited).
Security (e.g., preventing abuse).

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. HIPAA and Sensitive Health Information

If you are a patient, certain health information may be protected under HIPAA and other healthcare privacy laws. Our handling of Protected Health Information is described in our Notice of Privacy Practices (available upon request and/or as posted in our office).

Website contact forms and standard email/text messaging are not guaranteed to be secure. Please avoid submitting sensitive health information through the Site unless you accept the risk.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect information collected through the Site. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain information collected through the Site for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

10. Your Privacy Rights (California)

If you are a California resident, you may have rights under the CCPA/CPRA, subject to certain exceptions. These rights may include:

Know/access: request information about the categories and specific pieces of personal information we collect, use, and disclose.
Delete: request deletion of certain personal information, subject to exceptions.
Correct: request correction of inaccurate personal information.
Opt out of “sale” or “sharing”: we do not sell personal information and we do not knowingly share personal information for cross-context behavioral advertising.
Non-discrimination: you will not be discriminated against for exercising your privacy rights.

To submit a request, email [Email] or call [Phone]. We may verify your request before responding.

11. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Site, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy by posting a revised version on the Site. The Effective date at the top reflects the latest update.